Information you give us. When you email us, call us, send a fax, or otherwise reach out through the Website, we may collect:

• Your name

• Email address, phone number, and mailing address

• Information about the person you are seeking care for, such as their name, age, and general care needs

• Any other details you choose to share in your message

Information collected automatically. Like most websites, when you visit our Website some information is collected automatically by our website platform, including:

• Your IP address and approximate location (city/region)

• Browser type, device type, and operating system

• Pages you visit, how long you stay, and the website that referred you

• Date and time of your visit

This information is collected through cookies and similar technologies (see Section 4).

Our Website and general email are meant for questions and inquiries. Please do not send detailed medical records, Social Security numbers, insurance numbers, or other highly sensitive information through the Website or by regular email. If you decide to move forward with placement or care, we will collect any needed health and personal information through our admission process, and that information is handled under the separate privacy rules that apply to our care services and resident records, including applicable California and federal law.

We use the information we collect to:

• Respond to your questions and requests

• Provide information about our home, services, availability, and pricing

• Schedule tours, calls, or assessments

• Operate, maintain, and improve the Website

• Understand how visitors use the Website

• Comply with legal and licensing obligations

• Protect the safety and security of our residents, staff, and Website

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Our Website is hosted by Squarespace, which uses cookies and similar technologies to make the site work properly, keep it secure, and provide us with basic visitor statistics (such as how many people visit and which pages are popular).

You can set your browser to refuse or delete cookies. Some parts of the Website may not work properly if cookies are disabled. To learn more about the cookies Squarespace uses, please see Squarespace's own privacy and cookie policies.

Do Not Track. Some browsers offer a "Do Not Track" setting. Because there is no common standard for how websites should respond to these signals, our Website does not currently respond to Do Not Track requests.

We only share your information in limited situations:

• Service providers: Companies that help us run our business and Website, such as our website host (Squarespace), email provider, and phone/fax services. They may only use your information to provide services to us.

• Legal requirements: When required by law, regulation, licensing authorities (such as the California Department of Social Services, Community Care Licensing Division), court order, or other legal process.

• Safety: When we believe in good faith it is necessary to protect the rights, property, or safety of our residents, staff, visitors, or others.

• With your permission: In any other situation where you have given us consent.

• Business transfers: If our business is sold or transferred, information may be transferred as part of that transaction, subject to this Privacy Policy.

We use reasonable administrative, technical, and physical safeguards to protect the information we receive. Our Website uses a secure (HTTPS) connection. However, no website, email, or internet transmission is 100% secure, and we cannot guarantee absolute security.

We keep inquiry information only as long as needed to respond to you and for reasonable business, legal, and licensing purposes. When it is no longer needed, we delete or securely dispose of it.

You may contact us at any time to:

• Ask what personal information we have about you

• Ask us to correct or update your information

• Ask us to delete your information (unless we are required to keep it by law)

• Ask us to stop contacting you

California residents: California law gives you certain rights regarding your personal information, including the right to know what information we collect and how we use it. To make a request, contact us using the information in Section 12. We will not discriminate against you for exercising your privacy rights.

Our Website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, please contact us and we will delete it.

Our Website may contain links to other websites or services that we do not control. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Effective Date" at the top. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or want to make a privacy request, please contact us:

Helping Hands With Care 1428 East 142nd Street Compton, California 90222

Phone: (310) 933-8290

Fax: (323) 784-7025

Email: whitneyanderson@helpinghandsinfo.com